Question 1

The Market at THRIVE & THRIVE To-Go

Accepted Answer

THE MARKET AT THRIVE
🛒 Book a visit to The Market at THRIVE
 The Market is a free grocery-style food pantry where you choose all your own items including fresh, frozen, and shelf-stable foods. Open to residents of Newport News, Hampton, Yorktown, and Poquoson. No income limits. One visit every 30 days.
📅 New appointments are added daily at midnight (except Thursdays). We recommend checking the site first thing in the morning (or if you're a night owl, at midnight or later). If you don't see any appointments, check back tomorrow. 
🌙 Market late hours (until 6:15 PM) are offered 2–3 times per month. Those appointments are posted the Monday before at 11 AM -  mark your calendar!
🚪 All visits are by appointment only - no walk-ins.

THRIVE TO GO
🌙 Book a THRIVE To-Go Food Locker for pre-packed groceries you can pick up at your convenience. This option is great for those who need a flexible window of time to pick up or need to visit outside of normal business hours.

*NEW*🚗 Book a Curbside Pickup for pre-packed groceries ready to go!
 This option is perfect for families who are flexible with what they receive and want a quick, contactless experience.
Pick-up windows: Tuesdays and Thursdays between 12:00 PM – 3:00 PM.
 Please note: No special requests are available with this service. If you need specific items, we recommend choosing one of our other food options.
 📅 Appointments are required—reserve your spot online today!

HELP! I'm trying to book an appointment, but am unable to!
📞 If no appointments are available, call 757-877-6211 x2 to join The Market Wait List.
💡 For immediate help, visit hrfoodbank.org/need-food for other local food distribution options.

Statement of Non Discrimination:
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: program.intake@usda.gov. This institution is an equal opportunity provider.

Question 2

Financial Assistance (rent, utilities, childcare, transportation, etc.)

Accepted Answer

Requirements for applicant to receive assistance*have household income that exceeds monthly rental cost by $500 or more per month. be experiencing an emergency situation with no other way to pay the bill, having exhausted savings, retirement, family helpresident of Newport News, Hampton, Yorktown, or Poquosonname  of applicant is on billbill is a critical need such as utilities, rent, deposit, childcare, etc., which is linked to household sustainability (transportation, car repairs, work uniform or equipment)applicant can supply a portion of the total amount requestedNot have received financial assistance from THRIVE in the last 3 years CLICK HERE to apply.
*There is no guarantee that we will be able to assist you. THRIVE receives a high volume of requests and has a limited amount of funding available.*

Question 3

Level Up Financial Coaching

Accepted Answer

Learn how to balance your budget, get out of debt, improve your credit score, or reach your personal financial goals. Plus, you can earn incentives when you reach financial milestones through our new Level Up program. Call us today to be paired with a coach: 757-877-6211 ext. 4. This is a free service and all coaches sessions are 100% judgement-free and confidential.

Question 4

Benefits - Apply for SNAP, Medicaid, etc

Accepted Answer

We will help you apply for the following programs: SNAP (food stamps)childcare assistanceMedicaidother benefitsBook an appointment for this service Si habla español por favor llame al 757-877-6211x5 para reservar su cita

Question 5

Vital Documents - IDs/ Birth Certificates / Social Security Cards

Accepted Answer

We will help you obtain copies of the following documents:lost I.D.sbirth certificatesocial security card*Book an appointment for this service If no appointments appear, check back. New appointments are added every Thursday in bulk.Si habla español por favor llame al 757-877-6211x5 para reservar su cita

Question 6

Legal Documents - Will, Power of Attorney, Advanced Medical Directive

Accepted Answer

This program is offered for free in partnership with Legal Aid Society of Eastern Virginia. Legal Aid services are free based on household income.  Call Barbara at 757-866-3910 to see if you qualify.Si habla español por favor llame al 757-877-6211x5 para reservar su cita

Question 7

Who Else Can Help Me?

Accepted Answer

Call for referrals to other helping agenciesUnited Way Community Assistance Network: 757-229-2222