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EVICTIONS & UTILITY CUT-OFFS during COVID-19 (as of Nov 18, 2020)

Governor Northam revised state budget includes updated protections for renters and utility customers. Evictions will be prohibited through December 31 as long as renters follow required procedures. The moratorium on utility cut-offs will remain in effect until the state of emergency is over. Read the full press release here.

Food Assistance

Call First Call for Help, 757-594-4636 x2 beginning at 10:30am, Monday through Friday, and request to come to THRIVE and you will be given a pickup time. You can request a later time slot if the one you are offered does not work for you. If it is your first time visiting us, a THRIVE team member will call you before you arrive to create a food profile so we can better understand your dietary needs and food preferences. This is only done once. At each service, you will receive a weeks’ worth of fresh, frozen, and shelf-stable items. Pantry Hours:
Monday-Thursday: 12:00pm - 5:00pm
Friday: 12:00pm - 2:00pm

Critical Bill Assistance

Requirements for assistance*:

  • Applicant must reside in Newport News, Hampton, York County
  • The name of the applicant must be on the bill
  • Eligible bills include utilities, rent, and other needs are considered when they are vital to your sustainability (i.e. childcare, transportation, car repairs)
  • If THRIVE is able to assist with a portion of the bill, the applicant must be able to supply the remaining portion of the bill to prevent utility cut-off or eviction before our portion is released.
  • Applicant has not received financial assistance from THRIVE within 3 years
Preferences are given to clients who*:
  • Reside in their current place of residents for 6 months or longer
  • Able to cover next months' bills with their income
  • Need less than $800 to complete bill payment, understanding that THRIVE can still only provide a portion and the client must provide the other portion before payment is released
  • Have an eviction notice, court date, or utility cut-off notice (qualification temporarily lifted)
*There is no guarantee that we will be able to assist you. THRIVE receives a high volume of requests and has a limited amount of funding available. At the core of THRIVE’s ministry is financial coaching services. Select applicants who are extended an appointment for assistance will be required to bring in paperwork that demonstrates your complete household income and expenses for a financial coaching session. To apply for assistance immediately, click the Help button below and fill out our secure online application. To apply by phone, call our request line: 757-877-6211 ext 1. which is open Monday, Wednesday, and Friday between 9am – 11am. Leave a message and a THRIVE team member will return your call to take your application within 1 business day. To submit an application immediately, please click the button above to apply online.

Tenant Resources

Virginia Housing Development Authority has created a Renter Handbook (click here to view) The Virginia Poverty Law Center has created excellent resources for tenants to learn their rights during the outbreak. Click here to view their resource for Rental Tenants
Click here to view their resource for people in staying in Hotels or Motels
Click here to view their eviction flow chart
Click here to view their recommendations on requesting a payment plan from your landlord
Click here to view their FAQ on evictions

Who Else Can Help Me?

If you have lost income due to COVID-19, you may be able to get assistance through these two programs: RMRP - Newport News residents, help with rent or mortgage SAFE Program - City of Newport News residents, help with a number of expenses There are two main referral lines in the community that can direct you to other helping agencies.
Housing Hotline: 757-587-4202
First Call for Help: 757-594-4636

ID / Birth Certificate / Social Security Card Assistance

THRIVE can assist you to obtain copies of these documents at no cost to you. Call us to learn how: 757-877-6211x1

Financial Coaching

Learn how to balance your budget, get out of debt, improve your credit score, or reach your personal financial goals. If you take at least 3 sessions, you earn a free THRIVE Care Kit, packed full of toiletries, household goods and cleaning supplies (valued at $50). Call us today to be paired with a coach: 757-877-6211x1.

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Tel: (757) 877-6211

Fax: (757) 585-3572

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13195 Warwick Boulevard, Unit 2C
Newport News, VA 23602-8320