Help

HOW DO I REQUEST HELP FROM THRIVE?

Click the options below:

Food Assistance


FOOD PANTRY Click here to request food assistance now. Or call us at 757-877-6211 (press 1) during our normal business hours: Mon-Thurs 10am-5pm and Fri 10am-2pm, to schedule your same-day or next-morning pick up time. We serve up to 20 families per day. Appointments cannot be scheduled by voicemail. There are no income requirements to receive this service and we don't ask invasive questions. If it is your first time visiting us, a THRIVE team member will call you before you arrive to create a food profile so we can better understand your dietary needs and food preferences. This is only done once and kept on file for any future requests. All service is coordinated by phone and curbside pickup. When you arrive at your scheduled pick up time, you can call us to let us know you've arrived, and pop your truck. Pantry goods will be placed in your truck so that pick up is 100% no contact. At each service, you will receive a weeks’ worth of fresh, frozen, and shelf-stable items, based on your food profile. You can visit our pantry every 30-days. Meals to-go! Newport News Public Schools: Click here to see current info Hampton Public Schools: Click here to see current info




Financial Assistance (rent, utilities, other requests)


COVID-19 Moratorium Updates UTILITIES: Governor Northam revised state budget includes updated protections for utility customers. The moratorium on utility cut-offs will remain in effect until the state of emergency is over. Click here to read the full press release. RENT/EVICTIONS:
Are you trying to avoid eviction? Access the easy to understand guide here. Are you several months behind on your rent? Click here to learn how to apply for help. Click here to read about the statewide moratorium on evictions through July 1. Click here to view and download the Declaration needed to avoid eviction. Click here to view Tenants' Rights in the midst of COVID-19, as of January 31. Requirements for assistance*

  • Applicant must reside in Newport News, Hampton, York County
  • The name of the applicant must be on the bill
  • Eligible bills include utilities and rent (if requesting help with water, see below). Other needs are considered when they are vital to your sustainability (i.e. childcare, transportation, car repairs)
  • If THRIVE is able to assist with a portion of the bill, the applicant must be able to supply the remaining portion of the bill before our portion is released.
  • Applicant must be able to cover next months' bills with their income.
*There is no guarantee that we will be able to assist you. THRIVE receives a high volume of requests and has a limited amount of funding available. At the core of THRIVE’s ministry is financial coaching services. Select applicants who are extended an appointment for assistance will be required to bring in paperwork that demonstrates your complete household income and expenses for a financial coaching session. HOW TO APPLY Click here to submit an application WATER BILL ASSISTANCE Get Assistance with your WATER BILL through this CARES Act funded Program: See website for eligibility.




Tenant Resources


Virginia Housing Development Authority has created a Renter Handbook (click here to view) The Virginia Poverty Law Center has created excellent resources for tenants to learn their rights during the outbreak. Click here to view their resource for rental tenants
Click here to view their resource for people in staying in Hotels or Motels
Click here to view their eviction flow chart
Click here to view their recommendations on requesting a payment plan from your landlord
Click here to view their FAQ on evictions




Who Else Can Help Me?


There are two main referral lines in the community that can direct you to other helping agencies.
Housing Hotline: 757-587-4202
First Call for Help: 757-594-4636
More COVID-19 resources can be found here: https://www.stayhomevirginia.com/




ID / Birth Certificate / Social Security Card Assistance


THRIVE can assist you to obtain copies of these documents at no cost to you. Call us to learn how: 757-877-6211x1




Financial Coaching


Learn how to balance your budget, get out of debt, improve your credit score, or reach your personal financial goals. If you take at least 3 sessions, you earn a free THRIVE Care Kit, packed full of toiletries, household goods and cleaning supplies (valued at $50). Call us today to be paired with a coach: 757-877-6211x1. This is a free service and all coaches sessions are 100% judgement-free and confidential.